StaffSafe - How does StaffSafe Work?
Before you can send a 'Check' SMS in StaffSafe you must first have the completed the following steps:
•Get an SMS access number
•Setup StaffSafe preferences
•Add employees to the system
Principles of StaffSafe
Under normal operation SOPRANO MEMS StaffSafe will poll an employee periodically to confirm that they are safe.
If the user does not confirm their safety they are sent a message to confirm again, and if they don't respond their escalation contact will be sent an SMS and/or emailed, to raise to them that there is an issue.
At any time, the worker can trigger an escalation by sending an SMS containg the text 'ASSIST'.