StaffSafe - How does StaffSafe Work?

<< Click to Display Table of Contents >>

Navigation:  Soprano Applications > StaffSafe >

StaffSafe - How does StaffSafe Work?

Previous pageReturn to chapter overviewNext page

 

Prerequisites

Before you can send a 'Check' SMS in StaffSafe you must first have the completed the following steps:

 

Get an SMS access number

Setup StaffSafe preferences

Add employees to the system

 

 

Principles of StaffSafe

Under normal operation SOPRANO MEMS StaffSafe will poll an employee periodically to confirm that they are safe.

 

If the user does not confirm their safety they are sent a message to confirm again, and if they don't respond their escalation contact will be sent an SMS and/or emailed, to raise to them that there is an issue.

 

At any time, the worker can trigger an escalation by sending an SMS containg the text 'ASSIST'.

 

 

Scenarios

Scenario 1: Employee Triggers StaffSafe with ‘start’ SMS

 

Please note: A license may be required in order to view or use the above features.